If you’re anything like us, you spend a lot of time on your smartphone. We carry our smartphones with us everywhere. We play games, we talk to friends, we date, we find great places to eat, we track our sleep patterns — there’s virtually no area of our lives that isn’t affected or enhanced by our smartphones. So why shouldn’t they also improve our work life? For those of us who freelance or telecommute, working from home is a dream come true. Unfortunately, it can also be a real drag when you realize it has been days since you
Whether we work in an office or from home, we all struggle to keep our focus and get things done. Our lives are busier than ever and it’s easy to get distracted or bogged down in details or pointless emails. Productivity advice abounds in the blogosphere. In fact, there’s so much advice out there that sifting through it all can take hours — that is definitely not productive. Luckily for you, we’ve distilled the mountains of productivity advice out there into three simple tips that you can put into action today. Carve Out A Work Space If you’re working from home, having a space
For many, working from home is a dream come true. You can set your own hours, spend time with family, and every day is casual Friday. But as any telecommuter or freelancer knows, there are downsides to working from home as well. As soon as you sit down to work, your home office becomes a sandpit of distractions and noises, and before you know it, you’ve wasted an hour of your day checking Facebook or adjusting your monitor to the optimal shade of brightness. To top it all off, many of us are left to fend for ourselves when it
Every year, more and more workers are transitioning from traditional office jobs to telecommuting jobs. It’s a global trend that is drastically changing the way people work. For many, it’s a dream – working from home allows greater flexibility and freedom, as well as more time to spend with family. And let’s face it: who wouldn’t want to be able to earn money without having to change out of their pajamas? But working from home has its challenges too. Finding a quiet place to work, staying productive, and keeping in contact with your co-workers and clients are all key elements
To say that customer satisfaction is paramount to call centers is an understatement. In a recent Forrester poll, 89% of consumers claimed that a poor customer service experience would cause them to leave a brand for a competitor. And yet 26% of customers reported being transferred from agent to agent with no resolution of their problem, and 69% reported that they had been kept on hold for too long. Yikes. What these numbers tell us is that call centers are struggling to keep up with customer demands. This has very real ramifications in terms of brand loyalty and sales.